Privacy Policy
XHD IPTV • LEGAL INFORMATION
Privacy Policy
Last updated: November 1, 2026
XHD IPTV (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you visit our website, https://xhdiptv.org, purchase or subscribe to our services, or communicate with us.
We aim to handle personal information responsibly and in accordance with applicable data protection and privacy laws.
Information We Collect
Depending on how you interact with our website and services, we may collect the following categories of information:
Personal Identifiers
- Full name
- Email address
- Phone number or WhatsApp number
- IP address
- Account credentials, where account registration is available
Commercial and Transaction Information
- Subscription plans and selected packages
- Purchase and subscription history
- Transaction amounts and payment status
- Billing details, where required
- Payment method and transaction references
Technical Information
- Browser type and version
- Device information
- Operating system
- Website access times
- Referring and exit pages
- General technical and diagnostic information
Usage Information
- Website interactions
- Service preferences
- Features accessed
- Support and communication history
We collect only information that is relevant to providing, maintaining, and improving our services or meeting applicable legal requirements.
How We Use Your Information
We may use your personal information to create and manage customer accounts where available, provide and maintain our services, process subscription requests and payments, and manage purchases, renewals, and subscription information. We may also use your information to respond to customer enquiries and support requests, review and process free-trial requests, and communicate important service updates and notifications.
Additionally, we may use your information to improve website functionality and customer experience, detect, prevent, and investigate fraudulent or unauthorized activities, maintain website security and operational reliability, and comply with applicable legal and regulatory obligations.
Legal Bases for Processing
Where applicable data protection laws require a legal basis for processing personal information, we may rely on several legal grounds. These include Consent, when you voluntarily provide information or agree to a specific use of your information; Contractual Necessity, when processing is necessary to provide a requested service or fulfil a subscription agreement; Legal Obligations, when processing is necessary to comply with applicable laws; and Legitimate Interests, when processing is reasonably necessary to operate, secure, and improve our services, provided those interests do not override your rights.
You may withdraw consent where processing is based on consent, subject to applicable legal requirements.
Payment Information
We intend to support multiple payment methods, which may include credit and debit cards, PayPal, cryptocurrency, and other available payment options.
When payment facilities are available, we may collect or process information necessary to complete transactions. This may include subscription and purchase details, transaction amounts and payment status, billing information where applicable, payment method information, transaction identification numbers, payment references, and relevant purchase and refund history.
Payments may be handled by third-party payment processors or financial service providers. These providers may collect and process payment information under their own privacy policies, security practices, and terms.
Where payment processing is handled by an external provider, we do not intend to store complete payment card details on our own systems.
We may use transaction information to verify purchases, manage subscriptions, provide customer support, process refunds, prevent fraudulent activity, and meet legal obligations.
Data Sharing and Disclosure
We do not sell your personal information.
We may share relevant information with trusted third parties when necessary to operate our services and fulfil your requests. These parties may include payment providers that process transactions and manage payments, email service providers that deliver account, enquiry, and transaction-related communications, website and security services that support website functionality and protection against misuse, and communication services that help us respond to enquiries through channels you choose to use.
We may also disclose personal information to legal or regulatory authorities when required by applicable law or a valid legal request. In addition, we may disclose relevant information in connection with a business merger, acquisition, restructuring, or transfer, subject to applicable privacy requirements.
International Data Transfers
Depending on the location of our service providers and business operations, your personal information may be processed or transferred to countries outside your country of residence.
Where applicable, we will take reasonable steps to ensure that international transfers comply with relevant data protection requirements. For individuals protected by GDPR, appropriate safeguards may include Standard Contractual Clauses or other legally recognized transfer mechanisms where required.
Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
Rights Under GDPR
Where GDPR applies, you may have the right to access your personal information, request correction of inaccurate information, request deletion of your personal information, request restriction of processing, object to certain types of processing, request data portability, withdraw consent where processing is based on consent, and lodge a complaint with a relevant supervisory authority.
Rights Under CCPA/CPRA
Where California privacy laws apply, you may have the right to know what categories of personal information we collect and how we use them, request access to specific personal information, request deletion of eligible personal information, request correction of inaccurate personal information, and opt out of the sale or sharing of personal information where applicable. You may also have the right to receive equal service and treatment when exercising your privacy rights.
We do not sell personal information. We will not discriminate against individuals for exercising applicable privacy rights.
To exercise your rights, contact us using the details provided in the Contact Us section.
Cookies and Tracking Technologies
We may use cookies and similar technologies to support essential website functionality, remember user preferences, improve website performance, understand website traffic and usage where analytics tools are enabled, and support security and prevent unauthorized activity.
Where non-essential cookies or tracking technologies are used, we will provide appropriate consent or preference controls where required by applicable law.
You can also manage or disable cookies through your browser settings. Certain website features may not function properly if essential cookies are disabled.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining customer records, handling enquiries, resolving disputes, and meeting legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements.
Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
These measures may include appropriate access restrictions, security controls, and safeguards provided by the services we use.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our website and services are not intended for children where their use would violate applicable age requirements or privacy laws.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so we can review the matter and take appropriate action.
Third-Party Websites and Services
Our website may contain links to third-party websites, applications, or payment services.
We are not responsible for the privacy practices, content, security, or policies of third-party services. Any information you provide directly to those services will be governed by their respective privacy policies and terms.
We encourage you to review those policies before sharing personal information.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last updated” date.
We encourage you to review this page periodically to stay informed about how we handle personal information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.